Santander machine ate my deposit? (2024)

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[Deleted User] Posts: 0 Newbie

28 December 2021 at 10:13AM in

So having received some money for Christmas I thought I would lodge it into my Santander account. Went to the ATM put money in and it seemed to spin and take for ever, I then got and unknown error and it gave me my card back and that was that. Nothing lodged to my balance, I contacted Santander who told me they have no record off this but would open some kind of claim. Anyone else had this happen? I'm worried that it might come back out of the machine and go to someone else or something.

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[Deleted User] Posts: 35,242 Forumite

28 December 2021 at 10:51AM

Yes, others have had this happen, but that's not important right now.
When they audit the cash, it'll be resolved.
brewthebear Posts: 292 Forumite

28 December 2021 at 11:44AM

Happened to me with a withdrawal machine snatched the m9ney back in before I could get it HAd to wait over 10 days to get it credited back to my account

See Also
Banking at the cash machine Santander UK debit card: an overview of features, fees, and limits How to Deposit Cash and Checks in an ATM - NerdWallet Deposits, Withdrawals, and Transfers | Santander Bank
[Deleted User] Posts: 0 Newbie

28 December 2021 at 12:25PM

What worries me is what if the atm decided to spit the cash out after I left?
[Deleted User] Posts: 35,242 Forumite

28 December 2021 at 1:36PM

It would have done that while you were still there, in which case you'd have got your cash back.
Lumiona Posts: 245 Forumite

28 December 2021 at 3:29PM

That's not good, I'd use a post office in future to deposit cash.
Thrugelmir Posts: 89,546 Forumite

See Also
Cheques | Santander UK | Santander UK
28 December 2021 at 3:38PM

Deleted_User said:
What worries me is what if the atm decided to spit the cash out after I left?
Why would the ATM suddenly decide to do that? Did you speak to a staff member at the time?
[Deleted User] Posts: 0 Newbie

28 December 2021 at 5:13PM

Thrugelmir said:
Deleted_User said:
What worries me is what if the atm decided to spit the cash out after I left?
Why would the ATM suddenly decide to do that? Did you speak to a staff member at the time?
Bank was closed. I phoned the telephone banking and told them. Well I don't know how atms work, maybe the next person who used the machine would have got it
Lightning360 Posts: 340 Forumite

28 December 2021 at 5:41PM

Lumiona said:
That's not good, I'd use a post office in future to deposit cash.
Just because something sometimes goes wrong doesn't mean you should never use it.
Catplan Posts: 394 Forumite

28 December 2021 at 6:51PM

Happened to me, slightly differently in that it tried to return the cash I got £25 back from £60 deposit, all in fivers…… long story short called Santander at 0800 on Sunday morning had tried to deposit at 0700, they took details and timings and advised they’d look into it, it might be next working day. Money was credited to account by 1300, I was actually reassured at how quickly they resolved considering it was a Sunday. Hopefully same will happen with you.
1
[Deleted User] Posts: 0 Newbie

28 December 2021 at 8:50PM

Catplan said:
Happened to me, slightly differently in that it tried to return the cash I got £25 back from £60 deposit, all in fivers…… long story short called Santander at 0800 on Sunday morning had tried to deposit at 0700, they took details and timings and advised they’d look into it, it might be next working day. Money was credited to account by 1300, I was actually reassured at how quickly they resolved considering it was a Sunday. Hopefully same will happen with you.
This is what happened me. It tried to return some notes for whatever reason, I heard the machine spinning and counting for I’m sure a couple of mins, it then gave up gave an error message and gave me my card back

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Santander machine ate my deposit? (2024)

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